Cancellation & Refund Policy
Effective Date: September 3, 2026
At DealVanto, we aim to provide a smooth and reliable property documentation experience. This Cancellation & Refund Policy explains how cancellations, rescheduling, and refunds are handled for our property documentation and reporting services.
1. Cancellation Before Service
If you cancel your service request before the service has been scheduled or confirmed by DealVanto, you may be eligible for a full refund of any payment already made for the service.
2. Cancellation After Confirmation
If a service has already been confirmed, please contact DealVanto as soon as possible if you need to cancel.
Refund eligibility may depend on how close the cancellation is to the scheduled service time and whether any service-related arrangements or costs have already been incurred.
We will review such requests on a case-by-case basis.
3. Rescheduling
Customers may request to reschedule a service by contacting DealVanto as early as possible.
Rescheduling is subject to availability. DealVanto may allow a reasonable rescheduling request without an additional charge where possible.
4. No-Show or Lack of Property Access
The customer is responsible for ensuring that the property is accessible at the agreed service time and that DealVanto has the necessary permission to provide the service.
If the service cannot be completed because:
- the customer or authorized person is unavailable;
- access to the property is not provided;
- incorrect or incomplete location information is provided; or
- other circumstances within the customer’s responsibility prevent the service,
the service may be treated as a missed appointment.
Any refund or rescheduling in such circumstances will be determined based on the circumstances of the case.
5. Cancellation by DealVanto
If DealVanto is unable to provide a confirmed service due to circumstances within our control, we will make reasonable efforts to reschedule the service.
If the service cannot be rescheduled, any payment made for the affected service will be eligible for a refund.
6. Service Unable to Be Completed
In some circumstances, a service may not be completed because of safety concerns, restricted access, property conditions, technical issues, or other circumstances that make the service impractical or impossible.
In such cases, DealVanto will review the circumstances and determine whether a full or partial refund, rescheduling, or another appropriate solution is applicable.
7. Refund Processing
Where a refund is approved, it will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.
DealVanto cannot guarantee the processing time of a third-party payment provider or bank.
8. Refund Requests
To request a cancellation, rescheduling, or refund, please contact us using the details below.
Please include:
- Your name
- Contact details
- Service details
- Reason for cancellation or refund request
We may request additional information where necessary to review the request.
9. Service Quality Issues
If you believe there is a significant issue with the service provided or an apparent factual or documentation error in your property condition report, please contact DealVanto promptly after receiving the report.
We will review the concern and, where appropriate, may correct an identifiable error or provide another reasonable resolution.
10. Non-Refundable Circumstances
A refund may not be available where the service has already been substantially completed, where the service could not be completed due to circumstances within the customer’s responsibility, or where the customer has provided incorrect information that prevented the service from being properly delivered.
Any such decision will be based on the circumstances of the individual case.
11. Changes to This Policy
DealVanto may update this Cancellation & Refund Policy from time to time to reflect changes in our services, payment process, or business practices.
Any updated version will be published on this page with a revised effective date.
12. Contact Us
If you have any questions regarding cancellations, rescheduling, or refunds, please contact us:
Email: support@dealvanto.com
Website: DealVanto.com